HANRAHAN CONSULTING, LLC

PUBLIC SAFETY PROMOTIONS, TRAINING, SELECTION & MORE

DISPATCH LEGAL ISSUES

This course covers the essential legal issues effecting dispatching in Massachusetts, from how the dispatcher effects the legal outcome of a criminal case, to criminal laws effecting dispatching, to liability and public record and CORI issues.

How the call-taker effects Criminal Cases

  • Establishing probable cause
  • The two-pronged Aguillar-Spinelli test
  • Sufficient descriptions
  • Jurisdictional Issues
  • Admissibility of statements
  • The First Complaint Rule

Criminal Statutes & Laws that Call-Takers should be familiar with:

  • False calls to 911
  • Public Record & CORI issues
  • Missing Person requirements
  • ID fraud – can reported in any county associated with victim/money
  • Other relevant laws

Civil Liability Issues:

  • 911 Calls
  • Medical Emergencies
  • Missing Children
  • Properly obtaining and confirming addresses
  • Rudeness and un-professionalism
  • Review and discussion of actual 911 calls
  • Public Record and CORI Issues

State 911 approved – 8 hour course

COURSE FEE:

  • $175 for in-person
  • $125 for on-demand

To register for this course email us at training@hanrahanconsulting.com and include the following information:

  • COURSE TITLE
  • COURSE DATE or On-Demand
  • ATTENDEE(s) NAMES (and emails if on-demand)
  • DEPARTMENT/AGENCY NAME
  • Dept./Agency contact name and email

CONTACT US TO HOST THIS COURSE! training@hanrahanconsulting.com or call (617) 612-5210

AVAILABLE ON DEMAND! To register for the On-Demand version email – training@hanrahanconsulting.com for details on registration.