This course covers the essential legal issues effecting dispatching in Massachusetts, from how the dispatcher effects the legal outcome of a criminal case, to criminal laws effecting dispatching, to liability and public record and CORI issues.
How the call-taker effects Criminal Cases
- Establishing probable cause
- The two-pronged Aguillar-Spinelli test
- Sufficient descriptions
- Jurisdictional Issues
- Admissibility of statements
- The First Complaint Rule
Criminal Statutes & Laws that Call-Takers should be familiar with:
- False calls to 911
- Public Record & CORI issues
- Missing Person requirements
- ID fraud – can reported in any county associated with victim/money
- Other relevant laws
Civil Liability Issues:
- 911 Calls
- Medical Emergencies
- Missing Children
- Properly obtaining and confirming addresses
- Rudeness and unprofessionalism
- Review and discussion of actual 911 calls
- Public Record and CORI Issues
Currently, on the State 911 approved – 8 hour course. Contact State 911 for confirmation and details
COURSE FEE:
- $225 for in-person
- $125 for on-demand
To register for this course email us at team@hanrahanconsulting.com and include the following information:
- COURSE TITLE
- COURSE DATE or On-Demand
- ATTENDEE(s) NAMES (and emails if on-demand)
- DEPARTMENT/AGENCY NAME
- Dept./Agency contact name and email
CONTACT US TO HOST THIS COURSE! team@hanrahanconsulting.com or call (617) 612-5210
AVAILABLE ON DEMAND! To register for the On-Demand version email – team@hanrahanconsulting.com for details on registration.
