HANRAHAN CONSULTING, LLC

PUBLIC SAFETY PROMOTIONS, TRAINING, SELECTION & MORE

DE-ESCALATION FOR MENTAL HEALTH CALLS: A COURSE FOR FIRST-RESPONDERS

De-escalation for Mental Health Calls: a course for First-Responders

“A compassionate approach for assessing, de-escalating, problem-solving and resolving mental health crisis situations.”

In the ever-changing roles of law enforcement, EMT, Firefighters and 911 dispatchers, it is more important than ever for first-responders to learn the tools and techniques on how to successfully de-escalate people in crisis with non-violent tactics. This training will provide you with a comprehensive approach on how to compassionately use these strategies for a successful crisis intervention, especially those with mental illness and developmental disabilities.

This training will include:

  • Strategies on how to use verbal and non-verbal communication.
  • Identifying positive alternative tools to use to prevent physical intervention.
  • Learning how to overcome barriers to successful communication.
  • The importance of using a team approach and defining roles.
  • Common behaviors and actions of those with mental illness and effective tools to use.
  • Discussion of real-life scenarios and problem-solving solutions.
  • Recognizing “excited delirium” and its potential medical consequences.
  • Information on mental health laws in order to assist those with mental illness.
    • Section 12a, Section 18a, Section 35, and Rogers Guardianship
  • Mental health services available and the benefits of police follow up.

Instructor: Terri Delaney is an emergency room and psychiatric nurse who has over 32 years-experience working with people who have mental illness and developmental disabilities. She has been providing de-escalation training to nurses, doctors, police officers, and EMS personnel throughout her career.

June 24, 2021 – at the Northampton Police Dept. @ 9:00 AM-1 PM 4 HOUR VERSION

State 911 approved – 8 hour course version

COURSE FEE:

  • $195 for in-person
  • $150 for on-demand

To register for this course email us at training@hanrahanconsulting.com and include the following information:

  • COURSE TITLE
  • COURSE DATE or On-Demand
  • ATTENDEE(s) NAMES (and emails if on-demand)
  • DEPARTMENT/AGENCY NAME
  • Dept./Agency contact name and email

CONTACT US TO HOST THIS COURSE! training@hanrahanconsulting.com or call (617) 612-5210